Versand
Shipping Policy
Effective Date: September 25, 2026
Thank you for shopping with Kriath Pet. Please review the following information regarding order processing, shipping fees, estimated delivery times, tracking, and delivery issues.
Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends, holidays, promotional periods, or periods of high order volume may require additional processing time.
Processing time is separate from shipping time.
Shipping Rates
For orders containing one item, shipping charges apply and will be displayed at checkout before payment.
Orders containing two or more eligible items qualify for free standard shipping within the United States, unless otherwise stated at checkout or as part of a specific promotion.
Free shipping applies to standard shipping only.
If an order is modified, partially canceled, or otherwise reduced below the free-shipping requirement before fulfillment, applicable shipping charges may be added or adjusted where permitted.
Estimated Delivery Time
After an order has been shipped, estimated delivery within the United States is generally:
10–20 business days
Delivery estimates are provided for reference only and are not guaranteed delivery dates.
Actual delivery times may vary due to factors including:
- Shipping destination
- Carrier delays
- Customs or import processing
- Weather conditions
- Public holidays
- High shipping volumes
- Local delivery conditions
- Transportation disruptions
- Other circumstances outside our reasonable control
Some orders may be fulfilled through international fulfillment partners, which may result in longer transit times.
Tracking Information
When tracking information is available, it will be provided after your order has shipped.
Please allow approximately 24–72 hours after receiving your shipping confirmation for tracking information to begin updating.
Temporary gaps between tracking updates do not necessarily mean that a package has been lost.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your address before completing checkout.
If you discover an error, contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Kriath Pet is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.
Returned or Undeliverable Packages
Packages may be returned to the sender because of:
- An incorrect or incomplete address
- Failure to collect the package
- An unavailable recipient
- Refusal of delivery
- Other delivery issues caused by information or actions outside our control
If a package is returned for one of these reasons, additional shipping charges may apply if you request reshipment.
Any applicable refund will be handled in accordance with our Return, Refund & Replacement Policy.
Original shipping fees are generally non-refundable when the delivery issue was not caused by Kriath Pet.
Shipping Delays
Shipping and delivery times are estimates.
Kriath Pet is not responsible for delays caused by carriers, customs, severe weather, government actions, transportation disruptions, holidays, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed, please contact us and we will assist with available tracking or carrier information.
A shipping delay by itself does not automatically mean that an order is lost.
Lost Packages
If tracking has not updated for an extended period and you believe your order may be lost, please contact:
Please include your order number and tracking information.
We may need to allow the shipping carrier reasonable time to investigate the shipment before determining that a package is lost.
If a shipment is confirmed as lost, we will review the situation and provide an appropriate resolution, which may include a replacement or refund.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please first:
- Check around your delivery location
- Check with members of your household
- Check with neighbors, reception, or building staff
- Confirm the shipping address used for your order
- Contact the shipping carrier for additional delivery information
If you are still unable to locate the package, please contact us and we will assist where reasonably possible.
A carrier confirmation showing successful delivery may be considered evidence of delivery.
Kriath Pet cannot guarantee a refund or replacement for packages confirmed by the carrier as successfully delivered.
Damaged, Leaking, or Incorrect Orders
If your order arrives damaged, leaking, defective, or incorrect, please contact us as soon as possible at:
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the shipping packaging when applicable
Once the issue has been reviewed and verified, we may provide a replacement or refund in accordance with our Return, Refund & Replacement Policy.
If the issue was caused by an error on our part, you will not be responsible for applicable replacement or return shipping costs.
Customs, Duties, and Taxes
Depending on the destination, shipping method, and applicable regulations, an order may be subject to customs inspections, duties, taxes, or other charges imposed by local authorities.
Unless collected at checkout or otherwise stated, any such charges are the responsibility of the recipient.
Customs processing may also result in additional delivery delays.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist you, but once an order has entered processing or has shipped, we may not be able to cancel or modify it.
If the order has already shipped, our standard Return, Refund & Replacement Policy will apply.
Contact Us
For questions regarding shipping, delivery, or tracking, please contact:
Kriath Pet Customer Support
Email: support@kriathpet.com
