Privacy Policy
Effective Date: September 25, 2026
Welcome to Kriath Pet (“Kriath Pet,” “we,” “us,” or “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://kriathpet.com, purchase our products, contact our customer support team, subscribe to marketing communications, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically when you use our website, and from service providers that help us operate our business.
Information You Provide to Us
When you place an order, create an account, contact us, subscribe to our newsletter, request a return or refund, or otherwise interact with Kriath Pet, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Customer service communications
- Return, refund, or replacement information
- Marketing preferences
- Any other information you choose to provide
If you contact us about one of our pet wellness products, you may voluntarily provide information about your pet, such as your pet’s species, age, preferences, or product-use questions.
Please do not send us sensitive personal or medical information that is not necessary for us to assist you.
Payment Information
Payments are processed by third-party payment providers.
Kriath Pet generally does not directly receive or store your complete payment card number. Payment information may be collected and processed by Shopify, PayPal, card networks, banks, or other payment providers according to their own privacy practices.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Pages viewed
- Products viewed
- Items added to your cart
- Purchase activity
- Referring website or source
- Approximate location derived from IP address
- Date and time of website activity
- Cookie and similar technology information
Shopify itself processes information about customer browsing, transactions, devices, communications, and interactions when consumers use Shopify-powered stores.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Provide shipping and delivery updates
- Provide customer support
- Process returns, refunds, and replacements
- Respond to product questions
- Communicate with you about your orders
- Maintain and improve our website
- Understand how customers use our website
- Personalize your shopping experience
- Prevent fraud, abuse, and unauthorized transactions
- Maintain website and account security
- Send marketing communications where permitted
- Measure the effectiveness of advertising and marketing
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our policies and protect our legal rights
3. How We Share Personal Information
We may disclose personal information to third parties that help us operate our business, including:
- Shopify, which provides our e-commerce platform
- Payment processors
- Shipping and fulfillment providers
- Customer service providers
- Email and communication providers
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing partners
- Fraud prevention and security providers
- Professional advisers such as accountants, lawyers, and consultants
- Government or regulatory authorities when required by law
We may also disclose information if necessary to protect the rights, safety, property, or security of Kriath Pet, our customers, or others.
If our business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may also be transferred as part of that transaction.
4. Advertising, Analytics, and Data Sharing
We may use analytics, advertising, and marketing technologies to understand how visitors use our website, measure advertising performance, and show relevant advertising.
These technologies may involve companies such as Shopify, Google, Meta, TikTok, or other advertising and analytics providers, depending on the services we use.
We do not sell personal information for money.
However, under certain U.S. state privacy laws, some disclosures of personal information for advertising purposes may be considered a “sale,” “sharing,” or “targeted advertising.”
Where required by applicable law, eligible customers may opt out of these activities through the privacy controls or data-sharing opt-out options available on our website.
5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Keep the website functioning properly
- Remember your preferences
- Keep products in your shopping cart
- Understand website traffic and usage
- Improve website performance
- Measure marketing effectiveness
- Provide personalized advertising where permitted
You may be able to manage cookies through your browser settings or through privacy controls available on our website.
Disabling certain cookies may affect some website features.
6. Email and Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about:
- Kriath Pet products
- Product updates
- Promotions
- Special offers
- Pet-care content
- Brand news
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
You may also contact us at:
Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or customer service messages.
7. Customer Support and WhatsApp
If you contact Kriath Pet through email, WhatsApp, or another communication channel, we may collect and retain information contained in your communication so that we can:
- Respond to your request
- Assist with an order
- Answer product questions
- Process a return, refund, or replacement
- Resolve customer service issues
- Prevent fraud or misuse
If you communicate with us through WhatsApp, your use of WhatsApp is also subject to WhatsApp’s own privacy policy and terms.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Maintain order and business records
- Provide customer service
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Meet tax, accounting, and legal requirements
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Obtain a copy of certain personal information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain sales, sharing, or targeted advertising where applicable
- Limit certain uses of sensitive personal information where applicable
- Appeal certain decisions regarding your privacy request where required by law
California law, for example, provides qualifying consumers rights including access, correction, deletion and opt-out of sale or sharing, subject to legal requirements and exceptions.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising privacy rights available under applicable law.
11. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Where required, Kriath Pet will provide eligible customers with mechanisms to opt out of activities that may constitute:
- Sale of personal information
- Sharing of personal information
- Targeted advertising
We may also recognize legally required browser-based opt-out preference signals, such as Global Privacy Control (GPC), where applicable.
Shopify supports merchant privacy controls, including cookie consent and data-sharing opt-out functionality, depending on store configuration. Shopify Help Center
12. Third-Party Websites and Services
Our website may contain links to websites, platforms, or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party services.
We encourage you to review the privacy policies of any third-party services you use.
13. Children’s Privacy
Kriath Pet sells products intended for pets and pet owners. Our website is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.
14. International Visitors
Kriath Pet and the service providers we use may process or store information in countries other than the country where you live.
As a result, your personal information may be subject to different privacy and data protection laws depending on where it is processed.
Where required, we take appropriate steps to handle personal information in accordance with applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- The services we use
- Our website
- Legal or regulatory requirements
When we make changes, we will update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have questions about how Kriath Pet handles your personal information, please contact us:
Kriath Pet
Email: support@kriathpet.com
Website: https://kriathpet.com
