Effective Date: September 25, 2026
Thank you for shopping with Kriath Pet.
We are committed to preparing and shipping your order as quickly and carefully as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed and prepared within 1–3 business days after purchase.
Business days do not include weekends or applicable public holidays. Processing may take longer during holidays, promotional periods, product launches, or periods of unusually high order volume.
Once an order has entered processing, we may not be able to change or cancel it.
Shipping Time
After your order has been dispatched, estimated delivery usually takes 7–15 business days, depending on the destination and local carrier operations.
The estimated total time from placing an order to delivery is generally 8–18 business days, including processing time.
Delivery times are estimates and are not guaranteed.
Shipping Costs
Available shipping methods and any applicable shipping charges will be displayed at checkout before payment is completed.
Tracking Information
Tracking information will be provided after your order has been shipped.
Please allow up to several business days for the carrier’s tracking system to display updated information after dispatch.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.
Shipping Delays
Shipping may occasionally be delayed by circumstances outside our reasonable control, including:
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Customs processing
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Carrier delays
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Severe weather
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Public holidays
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Peak shipping periods
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Incorrect or incomplete address information
Kriath Pet is not responsible for delays caused by carriers, customs authorities, or other events outside our reasonable control. However, we will make reasonable efforts to assist with tracking and delivery concerns.
Lost, Damaged, or Missing Orders
If your order arrives damaged, is missing items, or has not arrived within a reasonable period after the estimated delivery date, please contact us through our Contact Us page.
Include your order number and any relevant photos or tracking information so we can review the issue and assist you.
Contact Us
If you have questions about your shipment, please contact our customer support team through:
