Return, Refund & Replacement Policy
At Kriath Pet, we want you to feel confident when shopping for your pet. If something isn’t right with your order, our customer support team is here to help.
30-Day Satisfaction Guarantee
Your first purchase of an eligible Kriath Pet product is covered by our 30-Day Satisfaction Guarantee.
If the product isn’t the right fit for your pet, please contact us within 30 days of delivery at:
To keep our guarantee fair for all customers:
- The guarantee applies to the first purchase of each eligible product
- A maximum of one opened unit per product, per household may qualify for a satisfaction refund
- Proof of purchase is required
- We may request photos of the product, packaging, or order information
- Original shipping charges are non-refundable
- Repeated, fraudulent, or abusive refund requests may be declined
Please contact us before returning any product. In some cases, we may be able to resolve your request without requiring the product to be physically returned.
Unopened Returns
Unopened and unused products purchased directly from KriathPet.com may be returned within 30 days of delivery.
To qualify for a standard return, the product must be:
- Unopened
- Unused
- In its original packaging
- In resalable condition
- Accompanied by valid proof of purchase
Please contact support@kriathpet.com before sending a return.
Returns sent without prior approval may not be accepted.
Opened or Used Products
Because Kriath Pet products are intended for pet wellness and consumption, opened or used products generally cannot be returned or resold.
The exception is an eligible claim made under our 30-Day Satisfaction Guarantee.
Opened products that do not qualify under the guarantee are not eligible for a standard return.
Ordered the Wrong Product or Changed Your Mind
If you ordered the wrong product, changed your mind, or would prefer a different item, you may return an eligible unopened and unused product within 30 days of delivery.
In these situations:
- Return shipping costs are the customer’s responsibility
- Original shipping charges are non-refundable
- The returned item must meet our standard return conditions
- Once the return has been approved, you may place a new order for the product you prefer
We do not offer direct exchanges for customer preference or incorrectly selected products.
Damaged, Defective, Leaking, or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Leaking
- Missing an item
- Or you received the wrong product
please contact us as soon as possible at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the packaging when applicable
Once the issue is verified, we will provide an appropriate replacement or refund at no additional cost to you.
If the problem was caused by an error on our part, Kriath Pet will cover the applicable replacement or return costs.
Return Shipping Costs
If the return is due to:
- Ordering the wrong product
- Change of mind
- Customer preference
- No longer wanting the product
the customer is responsible for return shipping costs.
If the return or replacement is required because the item was:
- Incorrect
- Damaged
- Defective
- Leaking
- Or affected by an error on our part
Kriath Pet will cover the applicable return or replacement costs.
We recommend using a trackable shipping method when returning an item.
Kriath Pet is not responsible for return packages lost in transit when the shipping method was arranged by the customer.
Refunds
Once your return or refund request has been approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear after it has been processed.
Actual processing times may vary depending on your bank, card issuer, PayPal, or other payment provider.
Unless the issue was caused by an error on our part:
- Original shipping charges are non-refundable
- Customer-paid return shipping costs are non-refundable
Replacements
We may provide a replacement when an item arrives damaged, defective, leaking, incorrect, or otherwise affected by an error on our part.
Replacement requests may require photo evidence and verification of the original order.
Approved replacements will be sent at no additional cost to the customer.
Non-Returnable Items
The following items are not eligible for standard returns:
- Opened or used products, except where covered by our 30-Day Satisfaction Guarantee
- Gift cards
- Final sale items
- Products damaged after delivery due to misuse, improper handling, or improper storage
- Products purchased from unauthorized third-party sellers
- Products without valid proof of purchase
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will do our best to help, but once an order has entered processing or has been shipped, we may not be able to cancel or modify it.
If the order has already shipped, the standard return conditions above will apply.
Refund Abuse & Fraud Prevention
To protect our customers and our business, Kriath Pet reserves the right to review return and refund activity.
We may decline claims involving:
- Repeated satisfaction-guarantee requests
- Excessive or unusual refund activity
- Fraudulent orders or claims
- Abuse of promotional offers
- False or misleading information
- Attempts to obtain multiple refunds for the same product or order
This does not affect any rights you may have under applicable law.
Contact Us
If you have questions about a return, refund, replacement, or order issue, please contact:
Kriath Pet Customer Support
support@kriathpet.com
You can also reach our customer support team through the WhatsApp contact options available on our Contact Us page.
